Dear Discovery


Originally Published : 2020-12-10

I recently switched to your Bank offering,
I have been a Health, Insure, Life, Invest and Vitality Customer for a 8 years. I love your brand, and I am a committed customer.

In 2020 I have roughly spent over R168 000  with you as a customer.My contribution for this month, December 2020, was R14 828,75 (excluding bank charges).

When I signed up for the bank offering at R185 a month it pushed my monthly spend with you to over R15 000.

I requested via your App that my Vitality Cashbacks, for healthy food and sports gear, be paid back into my Vitality Savings account. To date I haven’t received it, it has been more than 30 days. I have made numerous phone calls to customer support services ( bank rewards and Vitality)  with empty promises made that this issue will be resolved.

You claim that you dazzle your customers, but I have not found your service to be excellent or your resolution of this issue effective. I have generally been satisfied with your service but to leave this unresolved for weeks is unacceptable. Leaving your customers to waste their time fighting for the service that you have promised to provide is not the way to go.

Please fix this.

I know R250.00  might not mean anything to you, but it means a great deal to me. If you can’t provide your services as advertised then I will be forced to move it to a company where I get service.

Karl Fischer

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Update: 2020-12-21 Called 0800079697 – Was Promised Feedback Nothing